Terms, Conditions & Policies

Privacy Policy

Personal data (hereinafter referred to as “data”) are processed by us only to the extent necessary and for the purpose of providing a functional and user-friendly Internet presence, including its contents and the services offered there.
In accordance with Art. 4 item 1. of Regulation (EU) 2016/679, i.e. the Basic Data Protection Regulation (hereinafter referred to only as “DSGVO”), “processing” shall mean any operation or set of operations which is performed upon personal data, whether or not by automatic means, such as collection, recording, organisation, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, deletion or destruction.
With the following data protection declaration, we inform you in particular about the nature, scope, purpose, duration and legal basis of the processing of personal data, insofar as we decide either alone or jointly with others on the purposes and means of processing. In addition, we inform you in the following about the third-party components we use for optimisation purposes and to increase the quality of use, insofar as third parties process data on their own responsibility.
Our data protection declaration is structured as follows:
I. Information about us as responsible parties
II Rights of users and data subjects
III. Information on data processing


I. Information about us as responsible persons

The responsible provider of this website in terms of data protection law is

Jorge Iglesias

Ohla first. 38

10999 Berlin

Germany

e-mail: info@aloeole.com

is the data protection officer at the provider:

Jorge Iglesias

Ohla first. 38

10999 Berlin

Germany

e-mail: info@aloeole.com

II Rights of users and data subjects

With regard to the data processing described in more detail below, the users and data subjects have the right

  • to obtain confirmation as to whether or not data relating to them are being processed, information on the data processed, further information on the data processing and copies of the data (see also Art. 15 DSGVO)
  • the correction or completion of incorrect or incomplete data (see also Art. 16 DSGVO);
  • to the immediate deletion of data relating to them (cf. also Art. 17 DSGVO), or, alternatively, if further processing is necessary pursuant to Art. 17 (3) DSGVO, to the restriction of processing in accordance with Art. 18 DSGVO;
  • to the receipt of data concerning them and provided by them and to the transfer of such data to other providers/responsible parties (cf. also Art. 20 DSGVO);
  • to lodge a complaint with the supervisory authority if they consider that data concerning them are being processed by the provider in breach of data protection provisions (cf. also Art. 77 DSGVO).
    In addition, the provider is obliged to inform all recipients to whom data has been disclosed by the provider of any correction or deletion of data or the restriction of processing that is carried out on the basis of Articles 16, 17 (1), 18 DPA. However, this obligation does not apply if such notification is impossible or involves disproportionate effort. Notwithstanding this, the user has a right to information about these recipients.
    Likewise, in accordance with Art. 21 DSGVO, users and data subjects also have the right to object to the future processing of data concerning them, provided that the data is processed by the provider in accordance with Art. 6 Paragraph 1 letter f) DSGVO. In particular, an objection to data processing for the purpose of direct advertising is permitted.

III. Information on data processing

Your data processed when you use our website will be deleted or blocked as soon as the purpose of the storage no longer applies, the deletion of the data does not conflict with any legal storage obligations and no other information on individual processing methods is provided below.
Customer account / registration function
If you create a customer account with us via our website, we will collect and store the data you enter during registration (e.g. your name, your address or your e-mail address) exclusively for pre-contractual services, for the fulfilment of the contract or for the purpose of customer care (e.g. to provide you with an overview of your previous orders with us or to offer you the so-called notepad function). At the same time, we then save the IP address and the date of your registration together with the time. Of course, this data will not be passed on to third parties.
Within the scope of the further registration process, your consent to this processing will be obtained and reference will be made to this data protection declaration. The data collected by us in the process will be used exclusively for the provision of the customer account.
Insofar as you consent to this processing, Art. 6 para. 1 lit. a) DSGVO is the legal basis for the processing.
If the opening of the customer account also serves the purpose of pre-contractual measures or the fulfilment of the contract, the legal basis for this processing is also Art. 6 para. 1 lit. b) DSGVO.
You may revoke the consent granted to us to open and maintain the customer account at any time with effect for the future pursuant to Art. 7 para. 3 DSGVO. All you have to do is inform us of your revocation.
The data collected in this respect will be deleted as soon as processing is no longer necessary. However, we must observe the storage periods required by tax and commercial law.
Contact enquiries / Contact possibility
If you contact us via contact form or e-mail, the data you provide will be used to process your request. The provision of the data is necessary for processing and answering your enquiry – without the provision of this data, we cannot answer your enquiry or can only answer it to a limited extent.
The legal basis for this processing is Art. 6 para. 1 lit. b) DSGVO.
Your data will be deleted if your enquiry has been finally answered and if there are no legal obligations to retain data, e.g. in the event of a subsequent contract.

Google Analytics
We use Google Analytics in our Internet presence. This is a web analysis service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter only referred to as “Google”.
Through the certification according to the EU-US Privacy Shield
https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active
guarantees Google that the EU’s data protection requirements will be respected even when processing data in the US.
The Google Analytics service is used to analyse the usage behaviour of our website. The legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in the analysis, optimisation and economic operation of our website.
Usage and user-related information, such as IP address, place, time or frequency of the visit to our website, is transferred to a Google server in the USA and stored there. However, we use Google Analytics with the so-called anonymisation function. With this function Google shortens the IP address already within the EU or EEA.
The data collected in this way is in turn used by Google to provide us with an evaluation of the visit to our website and the usage activities there. This data can also be used to provide other services related to the use of our website and the use of the Internet.
Google states that it will not link your IP address to other data. Furthermore, Google keeps a record of your IP address under
https://www.google.com/intl/de/policies/privacy/partners
will provide you with further information on data protection law, for example on the possibilities of preventing the use of data.
In addition, Google also offers the following
https://tools.google.com/dlpage/gaoptout?hl=de
a so-called deactivation add-on together with further information on this. This add-on can be installed with the most common Internet browsers and offers you further control options over the data that Google collects when you call up our website. The add-on informs the JavaScript (ga.js) of Google Analytics that information about your visit to our website should not be transmitted to Google Analytics. However, this does not prevent information from being transmitted to us or to other web analysis services. Whether and which other web analysis services are used by us is of course also explained in this data protection declaration.
Google Maps
We use Google Maps on our website to show our location and to provide directions. This is a service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google” only.
Through the certification according to the EU-US Privacy Shield
https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active
guarantees Google that the EU’s data protection requirements will be respected even when processing data in the US.
To enable the display of certain fonts on our website, a connection to the Google server in the USA is established when our website is called up.
If you call up the Google Maps component integrated into our website, Google will store a cookie on your terminal device via your Internet browser. In order to display our location and to provide directions, your user settings and data are processed. We cannot exclude the possibility that Google uses servers in the USA.
The legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in the optimisation of the functionality of our Internet presence.
By establishing a connection to Google in this way, Google can determine from which website your enquiry has been sent and to which IP address the directions are to be sent.
If you do not agree to this processing, you have the option of preventing the installation of cookies by making the appropriate settings in your Internet browser. You will find details on this under the item “Cookies” above.
In addition, the use of Google Maps and the information obtained via Google Maps is subject to the Google Terms of Use https://policies.google.com/terms?gl=DE&hl=de and the Terms and Conditions for Google Maps https://www.google.com/intl/de_de/help/terms_maps.html.
Furthermore, Google offers the following services at
https://adssettings.google.com/authenticated
https://policies.google.com/privacy

Cancellation policy

Right of withdrawal


You have the right to revoke this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us ( Sur de Aloe UG Ohlauerst. 38, 10199 Berlin E-Mail: info@aloeole.com ) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of withdrawal
If you withdraw from this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your withdrawal from this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We will collect the goods at our expense. You will only be liable for any loss of value of the Goods if such loss of value is due to handling of the Goods which is not necessary to examine the nature, properties and performance of the Goods.



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